Terms of Service

Agreement to Terms

By accessing and using Sapling ("we," "us," or "our"), you accept and agree to be bound by the terms and provisions of this agreement. If you do not agree to abide by the above, please do not use this service.

These Terms of Service ("Terms") govern your use of our website located at [your-domain.com] and our practice management services (together or individually "Service") operated by Sapling.

Description of Service

Sapling provides a comprehensive practice management platform designed specifically for complementary healthcare practitioners, including:

• Client and appointment management systems
• Treatment note and record keeping capabilities
• Inventory and product management tools
• Billing and invoicing functionality
• Secure data storage and GDPR-compliant features
• Communication and scheduling tools

User Accounts

Account Registration

To use certain features of our Service, you must register for an account. When you create an account, you agree to:

• Provide accurate, current, and complete information
• Maintain and update your account information
• Maintain the security of your password
• Accept responsibility for all activities under your account
• Notify us immediately of any unauthorized access

Professional Requirements

Our Service is intended for qualified healthcare practitioners. By using our Service, you represent and warrant that:

• You are a licensed or qualified healthcare practitioner
• You will comply with all applicable healthcare regulations
• You will maintain appropriate professional standards
• You will respect patient confidentiality and privacy

Acceptable Use

Permitted Use

You may use our Service for legitimate healthcare practice management purposes in accordance with these Terms and applicable law.

Prohibited Use

You agree not to use the Service to:

• Violate any applicable laws or regulations
• Infringe on intellectual property rights
• Transmit harmful, offensive, or inappropriate content
• Interfere with the operation of the Service
• Attempt to gain unauthorized access to systems or data
• Use the Service for any unlawful or fraudulent purpose
• Share your account credentials with unauthorized persons
• Upload or transmit viruses, malware, or malicious code

Data and Privacy

Your Data

You retain ownership of all data you input into the Service ("Your Data"). You are responsible for:

• The accuracy and lawfulness of Your Data
• Obtaining necessary consents for patient data
• Complying with applicable data protection laws
• Backing up Your Data as needed

Data Processing

We will process Your Data in accordance with our Privacy Policy and applicable data protection laws. We implement appropriate technical and organizational measures to ensure data security.

Healthcare Data Compliance

As a healthcare platform, we are committed to maintaining the highest standards of data protection and compliance with healthcare regulations.

Subscription and Payment

Subscription Plans

Our Service is provided on a subscription basis. Details of available plans, features, and pricing are available on our website.

Payment Terms

• Subscriptions are billed in advance on a recurring basis
• All fees are non-refundable except as required by law
• Price changes will be communicated with appropriate notice
• Late payments may result in service suspension
• You are responsible for all applicable taxes

Free Trial

We may offer free trial periods. At the end of the trial, you will be charged unless you cancel before the trial expires.

Intellectual Property

Our Rights

The Service and its original content, features, and functionality are owned by Sapling and are protected by copyright, trademark, and other intellectual property laws.

License to Use

We grant you a limited, non-exclusive, non-transferable license to use the Service in accordance with these Terms.

Feedback

Any feedback, suggestions, or improvements you provide may be used by us without restriction or compensation.

Service Availability

Uptime and Maintenance

While we strive to maintain high availability, we do not guarantee uninterrupted access to the Service. We may perform scheduled maintenance with reasonable notice.

Support

We provide technical support to active subscribers. Support availability and response times vary by subscription plan.

Limitation of Liability

To the maximum extent permitted by applicable law:

• The Service is provided "as is" without warranties of any kind
• We shall not be liable for any indirect, incidental, or consequential damages
• Our total liability shall not exceed the amount paid by you for the Service in the 12 months preceding the claim
• We are not responsible for loss of data due to user error or system failure

Professional Responsibility

Important: While our Service assists with practice management, you remain solely responsible for:

• All clinical decisions and patient care
• Compliance with professional standards and regulations
• Maintaining appropriate professional insurance
• Meeting continuing education requirements
• Following applicable healthcare laws and ethical guidelines

Our Service is a tool to support your practice; it does not replace your professional judgment or responsibilities.

Termination

Termination by You

You may terminate your account at any time by following the cancellation process in your account settings.

Termination by Us

We may terminate or suspend your account immediately if you:

• Breach these Terms
• Fail to pay applicable fees
• Engage in prohibited activities
• Violate applicable laws or regulations

Effect of Termination

Upon termination:

• Your right to use the Service ends immediately
• You may export Your Data within 30 days
• We may delete Your Data after the retention period
• Outstanding payments become immediately due

Indemnification

You agree to indemnify and hold harmless Sapling and its officers, directors, employees, and agents from any claims, damages, losses, or expenses arising from:

• Your use of the Service
• Your violation of these Terms
• Your violation of applicable laws
• Your negligence or misconduct
• Any claim related to Your Data or professional practice

Dispute Resolution

Governing Law

These Terms shall be governed by and construed in accordance with the laws of [Your Jurisdiction], without regard to conflict of law principles.

Dispute Process

Before pursuing formal legal action, we encourage you to contact us to resolve any disputes informally. For formal disputes, the exclusive jurisdiction shall be the courts of [Your Jurisdiction].

Changes to Terms

We reserve the right to modify these Terms at any time. We will provide notice of material changes by:

• Posting updated Terms on our website
• Sending email notification to account holders
• Providing in-app notifications

Your continued use of the Service after changes constitutes acceptance of the new Terms.

Miscellaneous

Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Sapling.

Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full force and effect.

Waiver

No waiver of any term or condition shall be deemed a waiver of any other term or condition.

Assignment

You may not assign your rights under these Terms without our written consent. We may assign our rights at any time.

Contact Information

If you have questions about these Terms of Service, please contact us:

By using Sapling, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.